SHOP ONLINE GENERAL CONDITIONS

Terra i Pell is a company located in Banys Vells 17 . 08003 – Barcelona and VAT ES70740095F

All purchases made have been approved by accepting the General Conditions.

All product prices are in EUROS.

The products that appear on the website will be available until stocks run out.

All items for sale on the www.terraipell.com website are specified as accurately as possible, and there may be slight changes in the appearance and/or colour of the pieces.

Order and Secure Payment

Credit card:

When you make your payments at www.terraipell.com they are made in real time through a virtual TPV, when the data provided has been verified as correct, terraipell.com guarantees that it will treat the data of the payment method used with total security and confidentiality. The data of the card used for payment, are transmitted in an encrypted form SSL. This solution guarantees the secrecy of the communication through a dialogue with encryption keys.

Make Payments with Paypal

Terra i Pell has signed an agreement with the payment service provider PayPal that allows us to facilitate the payment process. To make your payments through PayPal more convenient. By giving us your payment consent, you will be able to make future payments to Terra i Pell through PayPal without having to re-enter your credentials on the provider’s website.

Shipping

Shipments are processed the next working day after the purchase is made and will be delivered to the customer within 5-7 working days, from the formalization and registration of the purchase number. This period of time may be altered by fortuitous events or force majeure which may delay delivery due to causes beyond the control and management of Terra i Pell.

FREE SHIPPING Peninsula and Balearic Islands for purchases over 60

Peninsula

Includes Portugal, Andorra and Gibraltar

48 hours : 4.95

Balearic Islands

48 hours : 7,90

Canary Islands, Ceuta and Melilla

5 – 7 working days : 12.00

Europe Zone 1

Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, United Kingdom

5 – 7 working days : 19.95

Europe Zone 2

Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Switzerland, Slovakia, Romania and Sweden.

5 – 7 working days : 25.00

United States and Canada

7 – 10 working days : 55.00

Rest of the World

10 – 15 working days : 65.00

Returns and exchanges.

Once the purchase is received, if you are not completely satisfied, please contact our customer service within 14 days after receiving the product.

To make a return, you must:

Contact us by email at terraipell@gmail.com to receive return instructions.

Terra i Pell reserves the right to refuse returns once the time period has expired or in case the products are not in the same condition as they were sent to the customer.

Items to be returned must be sent by the customer.

 Terra i Pell cannot be held responsible if these items do not arrive at your warehouse or postal address.

Terra i Pell does not accept returned items. Returned products will be carefully inspected. When the product is in perfect condition and with internal labels, the corresponding amount must be paid within 7 days of receipt of the refund by the same means of payment received.

The return shipping address is Terra i Pell. Banys Vells 17, 08003. Barcelona, Spain.

If you are returning a product, please remember to clarify which product and order number it is.

 You must deliver the products in their original packaging and with a copy of the purchase invoice. 

In case you want to exchange the returned product, you can do it for another item of the same amount. In case the price is lower, the money will not be refunded. The customer can always use the remaining amount as a voucher, to make further purchases in a cumulative manner during a period of one month. In case the new item chosen is of a higher amount than the original one, the difference must be paid.

Responsibility

At all stages of access to the website, consultation, filling in forms, orders, deliveries or any other service, Terra i Pell assumes no responsibility for damages arising from the use of the Internet. Terra i Pell will not assume any responsibility in the event of failure to provide the service, external intrusion or computer virus. Similarly, situations defined by Supreme Court case law as force majeure fully exempt Terra i Pell from this liability.

Intellectual Property Protection

All the content of this website is the property of Terra i Pell in accordance with the Intellectual Property Law which grants it exclusive rights over said content.

Therefore, Terra i Pell prohibits the use, in part or in full, of this content by third parties, unless otherwise agreed in writing. Consequently, the total or partial reproduction, by any electronic or physical means, of this website is prohibited.  Terra i Pell will take all appropriate legal steps to prevent unauthorized use of the content of the www.terraipell.com website.

Terra i Pell reserves the right to modify what it considers necessary on the website even without prior notice, being able to change, cancel or add content and services and articles and products for sale online on this site in the manner they determine.

LEGAL NOTICE

This website and all its contents, including the texts, images, codes and any other material, are the property of Terra i Pell.

Use of the website confers the status of user on any person accessing it and implies unreserved acceptance of these general conditions.

The information and elements disclosed through these pages are protected by Spanish and international laws on Industrial and Intellectual Property.

Therefore, their reproduction, distribution and public communication is prohibited without the express authorization of Terra i Pell.

The pages of www.terraipell.com may be visited freely by users, excluding those which are in closed areas, or which require registration in the manner expressly indicated in the service itself or in the Special Conditions which regulate it.

The user undertakes not to use the services to carry out activities that are contrary to the law, morality, public order and, in general, to use them in accordance with these general terms.

Terra i Pell shall not be liable for any direct or indirect damages arising from the use of this website, including damage to computer systems, and reserves the right to modify the contents shown at any time.